The company employs over 200 people, over half of which are
agents handling over one million calls each year. The
state-of-the-art call centre is staffed seven days a week, 365 days
a year. Some 22 languages are spoken by the agents, just one of the
ways it distinguishes itself from its competitors.
itravel2000.com is committed to being at the forefront of
technological innovation and was one of the first to harness the
power of the Internet to give its customers more choice.
Travelzest has been working with itravel2000.com to further
develop its technology to provide the best customer experience and
new marketing initiatives have resulted in strong increases in
sales. The itravel2000.com website features the specialist holidays
offered by the tour operators in Travelzest’s portfolio,
promoting the holidays to the many Canadians who travel to Europe
on vacation. There is also strong synergy with Captivating Cuba as
Canadians represent the largest group of visitors to the Caribbean
island.
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